Privacy Policy

1. Introduction

Welcome to Code Smart Solutions (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application for purchasing CCTV systems, mobile phones, tablets, and general electronics and accessories.

2. Information We Collect

2.1 Personal Information

• Account Information: Name, email address, phone number, and password when you create an account
• Billing Information: Billing address, payment method details (processed securely through third-party payment processors)
• Shipping Information: Delivery address, contact details for order fulfillment
• Profile Information: Profile picture, preferences, and other optional information you provide

2.2 Technical Information

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: App usage patterns, features accessed, time spent in app
• Location Data: Approximate location for delivery purposes (with your consent)
• Log Data: IP address, access times, pages viewed, app crashes

2.3 Commercial Information

• Purchase History: Products purchased, order details, transaction history
• Shopping Behavior: Items viewed, cart contents, wishlist items
• Reviews and Ratings: Product reviews and ratings you provide

3. How We Use Your Information

3.1 Service Provision

• Process and fulfill your orders
• Manage your account and provide customer support
• Send order confirmations, shipping updates, and delivery notifications
• Process payments and prevent fraudulent transactions

3.2 App Improvement

• Analyze app usage to improve functionality and user experience
• Develop new features and services
• Troubleshoot technical issues and bugs
• Conduct research and analytics

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third parties who assist us in:

• Payment Processing: Secure payment gateways and financial institutions
• Shipping and Delivery: Logistics partners and courier services
• Analytics: App performance and usage analytics providers
• Customer Support: Help desk and communication platforms
• Marketing: Email marketing and push notification services (with your consent)

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data transmission and storage encryption
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Audits: Security assessments and vulnerability testing
• Secure Infrastructure: Protected servers and databases

6. Your Privacy Rights

• Account Access: View and update your account information
• Data Portability: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and personal data
• Communication Preferences: Opt-out of promotional emails and notifications

7. Children’s Privacy

Our app is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.